System Down

[Harjeet]

Hi Guys
suddenly on management web portal we are getting "server error" and can't login anymore.
done a reboot of pbx / debain VM. still no luck.

checked service status and it says 3CXPhoneSystemMC01 is inactive/dead. Dependency Failed for 3CX PhoneSystem -1 Console.
job failed with result 'dependency'

 

[Nathan@Voxtelesys]

I would assume you have a standard deployment -- nothing too custom and your VM is healthy, ie. free space is available on disk.

Since this is a VM, I would take a snapshot/backup of its current broken state just in case the troubleshooting process makes it worse.

Are you updated?
apt update && apt upgrade && apt autoremove --purge
systemctl restart 3CX*
systemctl status 3CX*

If the service still shows broken, what does the output of journalctl -xe show?

A quick way to get up and running would be re-install if you have a .zip backup to restore.

apt remove 3cxpbx --purge
apt install 3cxpbx

If you need more help, reach out in DM's!

 

[Harjeet]

Hi Nathan, it was disk space full . for some reason 3CX is not deleting old recording. that's another issue to resolve now.

we manually deleted some recordings and system is working now.
thanks
Harry

 

[Nathan@Voxtelesys]

Hi Nathan, it was disk space full . for some reason 3CX is not deleting old recording. that's another issue to resolve now.

we manually deleted some recordings and system is working now.
thanks
Harry

Thanks for the update so that those in the future that search for this error will know to check disk space usage.

To prevent this from happening in the future, you could enable the email alert "Harddisk is at or near capacity" in MGMT Console > Settings > Email > Notifications, if it was not already.