System Extension Across Departments (Multi Tenant)

[providencetg]

I have a situation where I want to have different departments be able to call a system extension. However, as the system extension is assigned to one department, when trying to reach it from another department, it is unreachable. Has anyone encounter this? My system extension routes to an IVR after hours with a closed greeting that several departments need.

Or is the only way is to create a separate IVR for all the departments?

 

[Charles_3CX]

Hi, you need to create separate IVRs for each department that requires them.

 

[NicholasP_3CX]

I have a situation where I want to have different departments be able to call a system extension. However, as the system extension is assigned to one department, when trying to reach it from another department, it is unreachable. Has anyone encounter this? My system extension routes to an IVR after hours with a closed greeting that several departments need.

Or is the only way is to create a separate IVR for all the departments?

You would need a dedicated instance for this. Multi-tenant cannot have multiple departments per customer. Each of the departments is totally isolated from each other.