Good morning,
We are using the free SMB version of 3cx and have lost ability to log into the system owner account. We configured account using an email address with a sub address ([email protected]) to send all emails to one shared mailbox. All other extensions are working successfully. Once the account was logged out, we attempted to log in and could not. The password reset email has never arrived and our old password no longer works, effectively locking us out now. Though the support is only available for the free version through the forums, can we pay the single support cost, as we need to get into the configuration and can't right now. I'm not sure why this email address with the sub address is not working because all others are working fine. It is typed correctly and matches the others except the sub address to make each address unique. Thanks in advance for your help.
We are using the free SMB version of 3cx and have lost ability to log into the system owner account. We configured account using an email address with a sub address ([email protected]) to send all emails to one shared mailbox. All other extensions are working successfully. Once the account was logged out, we attempted to log in and could not. The password reset email has never arrived and our old password no longer works, effectively locking us out now. Though the support is only available for the free version through the forums, can we pay the single support cost, as we need to get into the configuration and can't right now. I'm not sure why this email address with the sub address is not working because all others are working fine. It is typed correctly and matches the others except the sub address to make each address unique. Thanks in advance for your help.
