System Log File times incorrect

[richs]

I am running an old version of 3CX (10.0.22686.2297) in a large residence. All has been working fine for many years now. I installed a new router and decided, rather than require 3CX alone to deal with hacking, I'd set up the firewall to drop all packets except from my VOIP provider. In the course of doing this, I discovered that the times noted in the Server Activity and Server Event logs are off by 12 hours. That is, they show am for pm.
I have searched everywhere for a system time setting for 3CX and can find nothing. The Polycom phones I use are individually set to the local time, as is the host computer for the 3CX system, and all read correctly. The setting under Phone Provisioning shows the correct time zone (which is Hawaii).
Any ideas?

 

[pact]

Hi,

In the V10 Windows Management Console, under

Settings -> Advanced -> Custom Parameters

If you put in the Filter

time

Do all the Time Zone's look correct?

 

[richs]

Well, I'm not sure; I've pasted the result below. The results I'd question are 1) in the "Difference from UTC in seconds - Used for Polycom phones" where the result is "GMT-10:00 (US Hawaiian Time)". I would have thought the answer would have been "0" for seconds and 2) "Difference from UTC in minutes" where the result I would have thought should have been 600 (UTC-10 hours) for minutes.

TIME_NTP_SERVER
NTP server
time.nist.gov
TIME_TIMEZONE_AASTRA
Timezone in Aastra-compatible format
US-Hawaii HST
TIME_TIMEZONE_GRANDSTREAM
Timezone in Grandstream-compatible format
GMT-10:00 (US Hawaiian Time)
TIME_TIMEZONE_LINKSYS
Timezone in Linksys-compatible format
GMT-10:00 (US Hawaiian Time)
TIME_TIMEZONE_SNOM
Timezone in Snom-compatible format
-10 United States - Hawaii-Aleutian
TIME_UTC_OFFSET_MINUTES
Difference from UTC in minutes
60
TIME_UTC_OFFSET_SECONDS
Difference from UTC in seconds- Used for Polycom phones
GMT-10:00 (US Hawaiian Time)
TIME_DST_START_MONTH
Month when DST settings start
3
TIME_DST_START_DAY
Day when DST settings start
28
TIME_DST_START_HOUR
Hour when DST settings start
2
TIME_DST_END_MONTH
Month when DST settings end
10
TIME_DST_END_DAY
Day when DST settings end
25
TIME_DST_END_HOUR
Hour when DST settings end
3
TIME_DST_SAVING_MINUTES
Number of minutes to add while DST is active
60
TIME_TIMEZONE_YEALINK
Set timezone for Yealink - Available options are -13 to 12 Default -5 US Eastern Standard Time
GMT-10:00 United States-Hawaii-Aleutian
TIME_TIMEZONE_GRANDSTREAMEXEC
Timezone in Grandstream-compatible format for new Grandstream Executive phone models
GMT-10:00 (US Hawaiian Time)

 

[richs]

As a trial, I changed the setting for "Difference from UTC in seconds - Used for Polycom phones" to -600 and the setting "Difference from UTC in minutes" to 0. Then I restarted all services. The log times now seem to be corrrect.

Thanks for the tip!

 

[pact]

As a trial, I changed the setting for "Difference from UTC in seconds - Used for Polycom phones" to -600 and the setting "Difference from UTC in minutes" to 0. Then I restarted all services. The log times now seem to be corrrect.

Thanks for the tip!

Ah fantastic

Strange issue indeed.