I attempted to reset the password for my extension via the admin console today, but now I'm locked out and unable to regain access.
I was logged into the console using my extension, which has system owner permissions. From the admin console, I selected my extension and clicked "Reset Password." I received the system-generated email from 3CX with the reset instructions. However, when I click on the provided links, I am redirected to a blank page. Furthermore, when I try to use the "Forgot Password" option on the web console login, I encounter the same issue—being redirected to a blank page.
This is not a browser-related issue, as I have tested it across multiple browsers in private mode. It’s also not an email configuration issue, as I successfully received the system-generated email after initiating the password reset. Currently, I am completely locked out and have no means of accessing the admin console. I'm running the latest v20 update.
I was logged into the console using my extension, which has system owner permissions. From the admin console, I selected my extension and clicked "Reset Password." I received the system-generated email from 3CX with the reset instructions. However, when I click on the provided links, I am redirected to a blank page. Furthermore, when I try to use the "Forgot Password" option on the web console login, I encounter the same issue—being redirected to a blank page.
This is not a browser-related issue, as I have tested it across multiple browsers in private mode. It’s also not an email configuration issue, as I successfully received the system-generated email after initiating the password reset. Currently, I am completely locked out and have no means of accessing the admin console. I'm running the latest v20 update.
