Solved System owner unable to change role / department for one user

[JamieR]

Hello

This is a weird one I've not seen before.

I'm logged in as the System Owner and am unable to change the role or main departmental membership for ONE specific user. Only one, all others are completely unlocked as you would expect:



All users are synced with M365 but I can't see any difference with this user compared to any others.

I haven't (yet) deleted and recreated the user but it's an option.

Does anyone know why this would be?

Many thanks,

Jamie

3CX Enterprise v20 Update 5 32SC

 

[YiannisH_3CX]

Hi Jamie,

It looks like your users in not part of any department. Once the user is added to a department you will be able to change its role.

 

[JamieR]

Hi Jamie,

It looks like your users in not part of any department. Once the user is added to a department you will be able to change its role.

Hi Yiannis,

Now I feel slightly dumb, ha.

All sorted...! Many thanks.

Off to get more coffee.