System phones not changing time after DST

[mnonclerc]

I am in the Eastern time zone as well, about 50 Fanvil X5Gs. What's seems weird is the X5S is not effected. Would love a system fix for this (or phone firmware) rather than a template and reprovision.

 

[YiannisH_3CX]

This is related to Pacific Timezone w/ DST. The phones are one hour early in all cases with Fanvil X4 and X5s phones on multiple PBX instances. All are V15 SP3 with std templates & updates current to 3-12-18.

This has been confirmed and it will be fixed.

 

[YiannisH_3CX]

Mountain time -7 here, 100+ Fanvil X5 phones on latest firmware that are behind an hour.

This is also confirmed on X5g models, X5s models should not be affected

 

[YiannisH_3CX]

am in the Eastern time zone as well, about 50 Fanvil X5Gs. What's seems weird is the X5S is not effected. Would love a system fix for this (or phone firmware) rather than a template and reprovision.

The issue is that older Fanvil phones need manual DST adjusting but the newer phones do Automatic DST. This is why you see the difference between the 2 models. We will fix the issue with X5g phones.

 

[DSXVOICE]

Hi Yiannis,

Unfortunately, in our case, we see the problem with X5s phones as well. Maybe a generation issue, but these are recent (2017.5) X5s phones.

 

[YiannisH_3CX]

Unfortunately, in our case, we see the problem with X5s phones as well. Maybe a generation issue, but these are recent (2017.5) X5s phones.

I apologise for any confusion. For your timezone the issue has been confirmed for all devices and will be fixed as mentioned. For other timezones the issue is a bit different as older models are affected but not the newer models. These need different settings.Each scenario is different that is why i am replying differently to each affected person.

 

[ionut]

Hello,

I am using 3CX Professional 15.5.9348.3 with 3 different hardphone vendors: Htek UC912G, Yealink T23G and Fanvil X3S. I confirm this problem also on Fanvil X3S.

Thank you!

 

[NickD_3CX]

I am in the Eastern time zone as well, about 50 Fanvil X5Gs. What's seems weird is the X5S is not effected. Would love a system fix for this (or phone firmware) rather than a template and reprovision.

Unfortunately, in our case, we see the problem with X5s phones as well. Maybe a generation issue, but these are recent (2017.5) X5s phones.

I am using 3CX Professional 15.5.9348.3 with 3 different hardphone vendors: Htek UC912G, Yealink T23G and Fanvil X3S. I confirm this problem also on Fanvil X3S.

V15.5 SP4 was released a little while ago and should contain the fix for the Fanvil DST problem. for the people still having it, I would recommend installing SP4, then reprovision all your Fanvil phones that have the issue.

Note: If you will download the template updates without installing SP4 for whatever reason, make sure you:

1. Download the template updates.
2. Restart the Management Console service (so that the new templates are immediately parsed)
3. Reprovision phones

 

[ionut]

V15.5 SP4 was released a little while ago and should contain the fix for the Fanvil DST problem. for the people still having it, I would recommend installing SP4, then reprovision all your Fanvil phones that have the issue.

Note: If you will download the template updates without installing SP4 for whatever reason, make sure you:

1. Download the template updates.
2. Restart the Management Console service (so that the new templates are immediately parsed)
3. Reprovision phones

I installed SP4 with template updates, but Fanvil X3S still has same problem, not update DST. I restarted 3CX services and also the host (Windows 10). I reprovisioned the phone 3 times with software reset and also hardware reset, without succes.
Thank you.

 

[ionut]

I found the problem. I choose +2 Romania (Bucharest). Probably is a problem with (Bucharest), if I choose +2 Riga its working

 

[NickD_3CX]

I found the problem. I choose +2 Romania (Bucharest). Probably is a problem with (Bucharest), if I choose +2 Riga its working

I'm glad you found another time zone that changes the phone time correctly.
I looked into this and we are currently investigating, but I have a feeling that this may be an issue with the phone because I tried to manually set the country/location to Romania(Bucharest) and I got these greyd-out fields in the interface.


Anyhow, thanks for bringing this up, we will look into this and try to get it addressed.