t46s and t41s with dutch firmware are not supported anymore according 3cx Ilias

[Hans1010110]

today i get a support answer from 3cx support Ilias that the T46s and the T41s with dutch firmware 66.86.188.3 (the latest firmware)
are no longer supported by 3CX because a 500 Server Internal

i think its good that all dutch costumers this hear
this is a problem with hanging line's

​

 

[complex1]

I assume you have notified Lydis about this?
What do they say?
After all, they supply this firmware.

 

[JohnS_3CX]

Hi Hans,

are no longer supported by 3CX

This firmware is supported and tested exclusively by Lydis - we as 3CX do not provide support if you have issues:

https://www.3cx.nl/blog/nieuws/yealink-firmware-lydis/
If you have any issues with it, you will have to contact them directly.



This was always the case from the beginning so if you contacted 3CX support for this type of issue, their recommendation will be:

a. Either install the official firmware we provide here so we can provide you support directly

b. Or contact Lydis and they can provide you support (when using their firmware of course)

 

[Hans1010110]

in https://www.3cx.com/community/threads/hang-up-problem-on-t46s-phone.88208/
there is a same kind of problem with the international firmware
hanging lines

 

[JohnS_3CX]

Hi Hans,

Even if we fix the international firmware, you would still have to contact Lydis to fix your phones. We do not contact them for issues on their version - the agreement is that we only host their firmware, but for issues the customer contacts them directly.

If you can install the international version on just one phone, and replicate the issue, we would be very happy to handle it directly with Yealink, and at least fix it for the international version once we know what causes it. Would this be possible?