T48S, ring volume, usb headset

[büro1]

Hi Folks,

I need to re-open following thread, which was already discussed before 2 years (!) but unfortunaltely problem persist, even with the brand new Yealink WH-Headset lineup in conjunction with Yealink T48 S which is a fully 3CX certified line.

When I use this phone (current 3cx firmware as of today, and 3cx phone template) together with an usb headset, the ringer volume is extremly loud as long as the headset enabled button is selected/green. I also cannot change the volume of the ringer. I can change the volume of the ringer when I deselect the headset operation, but this will only change the volume for the non-headset operation of the phone.

What's going on here? Who doesn't make his homework- 3CX or Yealink. It seems, that Yealink fixed this issue in firmware version 96.86.0.15 which was before 2 years. But the 3CX firmware version is still 96.86.0.5 (!!).

3CX could you please respond and do your urgent homework, which is overdue since 2 years? This issue is such annoying and not acceptable in a big office with many phones.

Best regards

 

[JohnS_3CX]

Hi @büro1

We hear you loud and clear and we agree with you.

The decision to release 66.86.0.15 on 3CX largely goes to Yealink themselves. Our agreement with the manufacturers is that they bear the responsibility to:

1. Test their firmware against the latest version of 3CX
2. Send us the results when the test passes
3. Provide us directly with the specific version they tested so we can publish it.

Unfortunately Yealink did not make such a decision for version 66.86.0.15 so I think it would be a very good idea to contact them directly as their customer, and request this.

We don't know if they will decide to release it or not since T48S is end of life, but we will also pass your complaint along to them in hopes that when they get the same message from both us and their customers they will consider it.



NOTE: 3CX does not produce the devices or write the firmware. We do not provide any support for the peripherals of IP phones either, this was always entirely up to the manufacturer - I'm making this abundantly clear so there is no misunderstanding of who bears responsibility for the firmware.

 

[büro1]

Letter to Yealink, dated 8/1/2023:

[...]

Today I have a special case, for which I would like to ask for your support once again.

We have a annoying issue regarding 3CX, Yealink T48S phones and Yealink USB headset products, which is valid since 2 years (!) and even affects latest headsets like the WH product-lineup. To say it short: 3CX let us know, that they won't integrate latest firmware for Yealink T48S (96.86.0.15) until Yealink test it against 3CX and send them results for certification and integration.

Problem:
Many 3CX customers using Yealink T48S (current 3cx firmware as of today, and 3cx phone template) together with an Yealink usb headset, the ringer volume is extremly loud (100% volume) as long as the headset enabled button is selected/green. Users also cannot change the volume of the ringer. Users can change the volume of the ringer when they deselect the headset operation, but this will only change the volume for the non-headset operation of the phone.

What's going on here? Who doesn't make his homework- 3CX or Yealink? It seems, that Yealink fixed this issue in firmware version 96.86.0.15 which was before 2 years. But the 3CX firmware version is still 96.86.0.5 (!!).

Solution:
Please read answer of 3CX who see responsibility on Yealink side, waiting for their response. Again, it's valid for already more than 2 years (which was before T48S went EOL) and many, many customers are affected from this annonying issue. They also won't buy another phone because of this. They want a trusted solution because they bought a fully supported combination 3CX <-> Yealink phone <-> Yealink haedset and they expect to use it for some years more.

Please could you investigate this issue in your technical departement? It's unhappy that we VARs and resellers need to complain about this. 3CX and Yealink should work closer because for us VARs and integrators it's absolutely essential to trust a certified product line and to know, that such annoying issues will be fixed soon.

Thanks for your appreciated support.

Best regards

[...]

 

[JohnS_3CX]

Hi @büro1

We also informed Yealink, let's hope for a positive response together.

Just a small note, the version is 66.86.0.15 (66 is the code for the T48S model, 86 is the major version and 15 is the minor revision).

 

[büro1]

Reply from Yealink per today:

---
Hi

Just some update from PM team. We will arrange highest priority to release new firmware to 3CX side(about 1-2 weeks), the final expected release time is at the end of Aug.(Depends on 3CX).

Best Regards
---

Sounds promising- will report, if it will de done.