I have just updated some of our Yealink T54W phones through 3CX with the latest firmware version 96.86.100.5. Previously, the phones were on 96.86.0.72.
The issue on this newer firmware is that when making an outbound call using the 3CX desktop app the phone rings with 'Make Call' on screen. Then when picking up that apparent incoming call it plays the hold music until the called party picks up. This is not intuitive and is not how it functioned prior to the firmware update, also you can't just hang up to cancel the outbound call as it continues to ring on the mobile app.
Prior to the update when making a call from the app the phone would start an outbound call by either going to speakerphone or headset, and you would hear the call ringing out until the called party picked up.
We have some phones which I haven't updated and they work as expected still.
Is there any way to roll back the firmware or can we get a fix for this?
The issue on this newer firmware is that when making an outbound call using the 3CX desktop app the phone rings with 'Make Call' on screen. Then when picking up that apparent incoming call it plays the hold music until the called party picks up. This is not intuitive and is not how it functioned prior to the firmware update, also you can't just hang up to cancel the outbound call as it continues to ring on the mobile app.
Prior to the update when making a call from the app the phone would start an outbound call by either going to speakerphone or headset, and you would hear the call ringing out until the called party picked up.
We have some phones which I haven't updated and they work as expected still.
Is there any way to roll back the firmware or can we get a fix for this?
