Taking calls and SMS on the same DID but SMS goes to different group

[ElementalWindX]

Is there a way to take calls and SMS on the same DID, but direct the SMS to go to a different group of folks? Doesn't appear to be a way that I can see.

 

[Charles_3CX]

This is possible using an IVR check this guide: https://www.3cx.com/docs/manual/ivr-digital-receptionist/