TAPI not available in Outlook - Vista Problem?

[BJReplay]

TAPI not available in Outlook

What is required to be able to use TAPI - according the the manual, should appear as a TAPI in the Dialling Options in Outlook.

It doesn't appear for me. Does anyone see the TAPI appear in Outlook Dialling Options?

I'm using Outlook 2007.

 

[N_G]

What operating system are you using?

 

[BJReplay]

Vista (Ultimate Edition, though I don't think the edition will matter).

 

[coatline]

Re: TAPI not available in Outlook

What is required to be able to use TAPI - according the the manual, should appear as a TAPI in the Dialling Options in Outlook.
I'm using Outlook 2007.

Hi BJReplay,

Try going to Control Panel->Phone and Modem Options->Advanced->Add... and then select 3CX TAPI Driver, and click Add.

Then restart Outlook, and it should appear in your Outlook New Call Dialing Options.

 

[BJReplay]

Re: TAPI not available in Outlook

Try going to Control Panel->Phone and Modem Options->Advanced->Add... and then select 3CX TAPI Driver, and click Add.

Yeah, I'd thought I might need to do this, but no, the 3CX TAPI driver doesn't appear as an option to add (just Microsoft® Windows™ Remote Service Provider).

I have no probs selecting the 3CX TAPI Driver under XP, but not under Vista.

Anyone got it running under Vista?

 

[helmutsc]

Its working on my system

Vista Ulitmate German
Outlook 2007

Just installed 3CX VoIP Client and "3CX VoIP Client" dialer was visible when I opend a contact and choosed dial.
Then Dialing options and the line was visible.

 

[paragondie]

Actually the tapi appeared after I selected the 'Add' button.

 

[N_G]

Please let us know who still has issues with this. After seeing a report on this we run a complete set of tests against Xp and VISTA with both 2003 and 2007. it worked.

So there is a config or something we are missing. Please give us more clues so we can find it

 

[BJReplay]

I have finally got it working - I uninstalled both the V3 Call Assistant and V5 VoIP client, then re-installed both.

Still no luck.

Finally, I ran EXPLORER.EXE as administrator, and ran the install of the V5 VoIP client, and TAPI was available.

I think it may have been caused because the install wasn't running with sufficient privileges.

 

[Wardy]

Vista is a pain like that some programs can be run from an account with Administrator settings and not work but as soon as you select RUN AS ADMINISTRATOR they work fine