Target Agents thoug they are already on a call doesn't work

[Quiver4312]

Hi all,
i'm running Version 20.0 Update 0 (Build 1620 Release

I've set the check mark at the advanced options tab, check the user setting, but nothing happens when i receive a second call in the queue.

I guess users should have a notification or see a blinking led on the Yealink T48S.

 

[DimitrisL_3CX]

Hello @Quiver4312,

Please note that the " Target Agents even though they are already on a call" option applies to direct calls when a call arrives from the Queue. That means that if the User is already on an Inbound / Outbound call or in a call with another 3CX user and a queue call comes then the User will be polled from the Queue Call.
If they are already in a Queue call then they will not be polled from another Queue call.

 

[VoIPTools]

You may want to take a look at our "3CX Queue Notifier". It will notify you when in a queue call and another caller joins the queue.