Team voicemail extension not following after-hours and holiday options

[DEVNETTS]

I have set up team-specific voicemail extensions with the appropriate department to set the proper office hours and holidays. We also set the automatically switch status to available during office hours. Under call forwarding, we set the custom greeting when the status is set to away.

However, since the voicemail extension is not connected to any phone, it is always unavailable. It only plays the default greeting.

Is there a way to have these "dummy" team voicemail extensions play the standard greeting during office hours and a different greeting after hours or on holidays?

 

[NicholasP_3CX]

When the extension is out of office hours, it will trigger the Do Not Disturb profile by default, not the Away profile.

Unless you have changed the mapping in Version 20, update 3.



The user would not trigger a holiday voicemail message. A user only goes by their schedule.

 

[DEVNETTS]

Thanks for the help. This is part of a larger process for inbound call direction based on department office hours for digital receptionists and call queues.