Teams presence sync

[CFP]

is it possible for 3CX to imitate the Teams prescence sync, essentially when users are "busy" they would still ike to be able to receive calls - which currently maps to the "Do Not Disturb" status in 3CX and forces calls to be diverted to voicemail.

in our scenario, users book a slot in their calendar, expecting a call from a customer that never comes as it's diverted to voicemail due to this status mapping.

 

[Charles_3CX]

You can manage the settings in 3CX for statuses configured on the team's side from the Admin console > users > M365 > Sync Presence section.

 

[CFP]

Thanks Charlie, is there any other option other that "Away" or "Do Not Disturb"?

i.e. if a user has a calendar entry for a meeting that they are expecting a call for, when the time comes, they display as "Busy" in Teams > "DND" in 3CX - and they do not get the call as it goes to voicemail.

This is the functionality i'm looking to customise / override.

 

[Charles_3CX]

You can hit the X on the right of the status setting to ignore the status set in Teams and do nothing in 3CX.

For example


becomes:

 

[CFP]

Thanks Charlie, will give that a go and see how i get on.

None the less, would be nice to have the ability to fully customise a status in 3CX to work as we would like, instead of being locked in to the defined templates (if that makes sense)