Telnyx incoming called ID not working

[toptech1]

Hi my Telnyx siptrunk incoming called ID is not working i reached out to support and they sent me this

CNAM/caller ID name is passed through the "From" and "P-Asserted-Identity Headers". There may be an additional setting on your PBX/end device that needs to be configured in order to parse the CNAM from the headers.

can anybody help ? thanks

 

[leejor]

Before you start changing inbound trunk settings, you might want to confirm, using the Activity Log, that a name is actually being sent.

 

[toptech1]

Where would I find the activity log?

 

[leejor]

Should be under Dashboard / Activity log and may require being changed to Verbose, to see the details.

 

[YiannisH_3CX]

Hello @toptech1

Did you use the default Telnyx template to add the trunk to the PBX or did you use a generic one? If you are using the default then you should not have to change anything in your PBX settings. If you have not then I would suggest to follow this guide and check your steps.