Tenfold 3CX Integration

[scarrick-alertus]

Good Morning,

I'm hoping someone here has the same issue or has come to some type of resolution. After 3CX v16 Update 6, the Tenfold integration stopped working. Now Tenfold is saying that they will not support update 6 and want me to revert back to update 5 to keep Tenfold working.

Has anyone found a workaround to get Tenfold to function again with v16 Update 6 or, if this is 100% not going to work, how can revert back to v16 Update 5, or download it to setup another server that I can restore the backup to?

 

[N_G]

Then you need to either stop using tenfold or stop using 3CX. You can go back to update 5 but its a very short term solution

 

[scarrick-alertus]

Then you need to either stop using tenfold or stop using 3CX. You can go back to update 5 but its a very short term solution

Sounds like you're about as happy with Tenfold as I am...haha. Any suggestions for something that does the same thing or better and properly integrates with 3CX v16 Update 6? We're very happy with 3CX.

 

[N_G]

Thank you for the heads up We are not unhappy with tenfold its their decision not to update their software. Our API is public.... Why not use the native CRM integration that is part of 3CX?

 

[scarrick-alertus]

I have the native integration setup as a stop-gap right now, but it doesn't have as many features(unless I have it setup incorrectly). With Tenfold the user will get a popup with every call and can search the contacts if there are more than one with the same number, add notes to the call, add some fields for details on the calls, etc.

 

[N_G]

In all fairness its not entirely tenfolds fault as our API changed and might not be compatible with their architecture. May i ask what CRM you integrate with and what features you miss in our own CRM integration?

 

[scarrick-alertus]

We're integrating with Salesforce. The main features we're missing here is the ability to select a contact during a call if there are multiple contacts with the same phone number, adding notes to the call during or after the call before saving it to Salesforce, and being able to select certain fields to apply to the call like the attached.