Test Where Calls Go When Your 3CX AI Agent Is Unavailable

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Use a controlled API-key test to confirm your AI-unavailable backup route works, separately from Human Handoff.​

Test your AI-unavailable route on its own before callers depend on it. In V20 Update 10, the AI unavailable setting sends calls to a backup destination when 3CX detects that the AI service cannot respond. This blog shows you how...

Continue reading the Original Blog Post.