The 3CX Web Client

[KaterinaK_3CX]

The 3CX Web Client is easy to use and combines all the features you need to efficiently communicate, collaborate and connect with colleagues, partners and customers, straight from your browser or from the native Windows and macOS desktop app.

This guide contains all you need to know to get you started, such as:

• Logging on to the Web Client, installing the PWA or downloading the Desktop App.
• Starting a call including in call functions
• Managing your status and queues
• Chatting with colleagues and customers
• Starting a video conference

Read the guide.

 

[SteveITS]

@nickbat
Re: emails, check spam filters; try another email address. The service 3CX uses can block sending for a while if the address bounces for whatever reason.

Re: license, is the email you’re using here the same as the one in your 3CX portal that has the license? If so, just post where allowed, and note the correct hosting details in the post.

 

[SweetAction]

If I go to the section i think i should post in and click the post thread button i go to the post thread page but it says, "You need a Hosted system to post in this section."

Does your URL end in .3cx.cloud?

If so, you need to post in SMB section.

 

[nickbat]

Yes. ".3cx.cloud" "
But the Small Business area does the same thing. unless SMB is something else

 

[SweetAction]

Yes. ".3cx.cloud" "
But the Small Business area does the same thing. unless SMB is something else

A lot of the time 3CX systems miscategorize systems, so no worries then, that would be the correct area.

 

[nickbat]

I still can't post in that area though for the same reason. It just has that input not a selection. I guess i can reply but not post new threads? I will try my email in that text field.

 

[SweetAction]

I still can't post in that area though for the same reason. It just has that input not a selection. I guess i can reply but not post new threads? I will try my email in that text field.

Are you signing into the forums with the same email as you used to register your 3CX systems?

 

[nickbat]

I believe so, it made the account automatically almost when i clicked over. I will try another account. .

 

[SweetAction]

To answer your question in your screenshot though, that's not a feature of Free/SMB (you can't change the notification, its all set on the backend). If it's missing in the webclient, you should check that your voicemail is longer then 2 seconds. Call and leave a message for 10+ seconds. You need dedicated for email options.

Hosted Dedicated 4SC is $295 list (less via your partner if they want to cut you a deal). SMB10 is $175 list. So for 10 extra a month, you can get dedicated if you need these features.

 

[nickbat]

To answer your question in your screenshot though, that's not a feature of Free/SMB (you can't change the notification, its all set on the backend). If it's missing in the webclient, you should check that your voicemail is longer then 2 seconds. Call and leave a message for 10+ seconds. You need dedicated for email options.

Hosted Dedicated 4SC is $295 list (less via your partner if they want to cut you a deal). SMB10 is $175 list. So for 10 extra a month, you can get dedicated if you need these features.

Maybe i'm not being clear. I can't get it to work at all. simply finding settings was me trying to figure out why becuase changing the email in the user or on the main account does not change where the voicemail would go nor does any email i've tried get a voicemail message. messages are longer than your suggested time frame. Would an VOICEMAIL** end up in the voicemail section of the webclient and be emailed? what should happen when someone leaves a voicemail because i can't find any documentation on that.

 

[viksym]

After sending welcome email for extension configuration no password mentioned there. How to get the password for new Extension

 

[bitn2]

After sending welcome email for extension configuration no password mentioned there. How to get the password for new Extension

Just follow the instructions in the welcome mail.

 

[viksym]

I have figured it Out. Thanks mate

 

[viksym]

Just follow the instructions in the welcome mail.

Information has been raised now a days !!

 

[house1]

Our Welcome Letter also doesn't have the password. There are no further instructions other than Login using <Ext No> and password. on the server the password is hashed and no way to view it. If user fills in email and forgot password link, he gets the same welcome email without the password

 

[bitn2]

Your template is modified, restore the original one.

 

[house1]

where can i find an original template? (filename\location) the template was modified over 18 mos ago and we do not keep backups that long

 

[SteveITS]

@house1 In Settings/Parameters, search for "_CUSTOM" and you should see your custom template listed. Just delete that _CUSTOM one.

 

[Tony Cave]

Is there an updated version of this for version 18? the images and layout of this guide are now incorrect due to the movement of various options on the screen, makes it confusing for new clients... And obviously the differences in the welcome email is causing problems for some too...

 

[house1]

thx

 

[downundarob]

How do I post a new thread, the forum is asking for a System, but offers no options for what would be a valid system....