The caller should stay in the queue

[LUXUA]

Hi,

Currently if there are no available (logged in) agents in the queue, the automatic message is sent to the caller and the call is dropped.
Is there any way to stay in the queue even if there are no agents there?

 

[VoIPTools]

This is not supported in 3CX, but there are workarounds posted in the forums. You could, for example, create a dummy extension and log this extension in the queue. I have not tried this personally, but you should be able to find more information about this approach by searching the forums.

 

[jed]

@LUXUA VoipTools are right, and it works with an extension always logged into the queue, to prevent the call from going to DINA (Destination if no Answer), and herby keep the caller in the Queue.

The easiest and cheapest way will be to configure a cheap IP Phone that can be placed away from the office to avoid ringing noise in the office. His phone can be used as "a Dummy Agent" for several Queues.