queue

  1. Lukas Berchten
  2. Eliq91
  3. Sven Witlox
  4. GarethM
  5. rayno_b
  6. sentrianjames
  7. infohit
    Call Flow Designer: ability to log incoming calls as abandoned or not at any point 5 5 1votes
    5/5, 1 vote
    Thread

    Call Flow Designer: ability to log incoming calls as abandoned or not at any point

    Add the ability to log the call as abandoned (and not abandoned / held / successful / whatever), at any point during the call flow.
    Thread by: infohit, Apr 30, 2018, 0 replies, in forum: Ideas
  8. Sébastien Gauvin
    Multiple calls in queue, choose which to answer 5 5 2votes
    5/5, 2 votes
    Thread

    Multiple calls in queue, choose which to answer

    Like to be able to choose a specific call in the queue to answer for an agent. Thank you.
    Thread by: Sébastien Gauvin, Apr 23, 2018, 0 replies, in forum: Ideas
  9. BrechtD
  10. Matt Campbell
  11. Kevinrek
  12. Brandan Hermo
  13. Benjamin THOMAS
  14. Alex92
  15. Joakim Ribb
  16. Sinuswerte
  17. Kevinrek
  18. bonezAU
  19. MichaelL
    Feature Request: Change voicemail announcement for Group Mailbox (Queue, Ring Group) 4.9 5 9votes
    4.9/5, 9 votes
    Thread

    Feature Request: Change voicemail announcement for Group Mailbox (Queue, Ring Group)

    If you create a call queue or ring group, you are able to send callers to a specific group mailbox. Recorded messages will be sent by mail to all...
    Thread by: MichaelL, Jan 22, 2018, 7 replies, in forum: Ideas
  20. ZS Support