queue

  1. zahir sirag

    Queue with no agent loggedin

    Would it be possible to implement, as is available in many other PBX systems such as Yeastar, FreePBX, Avaya, etc., the ability to keep calls waiting in a queue even when no agents are logged into that queue? This situation often occurs with customers handling a high volume of calls per minute...
    • zahir sirag
    • Thread
    • dashboard no available agent to take call queue queue agent
    • Replies: 0
    • Forum: Web Client

  2. Call Queue Questions

    Hello! Looking for some answers to questions I have about a call queue I'd like to setup. I have been trying to decide between round robin and longest waiting polling strategies. I would like to know which is less prone to "status abuse," AKA people pulling themselves in and out of the queue or...

  3. Queues - Did the minimum value for "Maximum queue wait time" change

    I've got a customer who we're pretty sure had a reception queue which was set to ring for 10 seconds before it would overflow to ringing the backup reception phones. However they reported that after the most recent update (20.0 udpate 8 build 1121) it was taking a little longer, and now if I go...
  4. Arthur.b

    How to play hold music continuously between different queues?

    I have an issue I’d like your opinion on: How can I create 'clean' transitions between queues without the hold music cutting out? Here is the specific scenario:An incoming call hits the 'Accounting' queue (3 agents). After 30 seconds without an answer, it rolls over to the 'Administrative'...

  5. “Log in to all queues” option

    Hi there 3CXers! We’re running into a usability issue with queue login management in the 3CX PWA and wanted to ask if this is possible today, or if it could be considered as a feature request. Currently, when agents log out of a specific queue through the panel, they later need to manually log...

  6. Queue auto login

    Hi All, I am configuring a PBX with a call queue, the users in which have different starting times. The shifts are 8-4 and 9-5 for example, the users on the later shift are being logged in to the call queue automatically based on the department hours and so are being marked as available to take...

  7. Queue overflow on DID removes transfer option (v20 Update 7)

    Hi 3CX experts, (I'm sadly definitely not one of them) We’re seeing a very specific issue in 3CX v20 Update 7 (build 1080) with multi-queue call flows: Setup 1 (main trunk number): Transfer works from a call picked up at any stage. Setup 2 (support DID): Transfer works if the call is...

  8. User/Agent dropping the call while still in IVR/ Receptionist

    Hello, I have a problem with an agent dropping the call while it's still in the IVR, my problem is I cannot find a way to track which user dropped the call because all its saying is that the queue itselt dropped the call. has anyone else encountered or can offer a solution? I simulated the...

  9. Queue ends call instantly, when calling it through 3CX/company number, but works when calling it through private number

    Hello, We have queues for our company sites and we noticed, that one of the doesn´t work right. The queue has 2 users, both of them are constantly on do not disturb. In this case should the queue forward the calls to an external number. When I call the queue through 3CX or my company number...
  10. ronenba

    Solved Queue stop working properly yesterday

    I set up a Queue 803, and I added users 500,501,502,555 500/1/2 physical phones 555 3cx app Somehow yesterday, when calling group 803, all rings but not the 3CX app extension 555 I replaced the extension with 100, and it is working. I changed it back to 555, and it doesn't work 3CX PRO 4 SC...
    • ronenba
    • Thread
    • app group call queue ringi queue
    • Replies: 1
    • Forum: 4SC

  11. Call back offered

    Currently, when a queue (under advanced) is set to “Call back offered” at the timeout set 3CX does not offer the callback to the caller. Instead, after the timeout, the PBX immediately plays: In reality the caller never requested anything, and the system does not give them a choice. This...
    • Samfiller
    • Thread
    • call back callback queue
    • Replies: 0
    • Forum: Server
  12. TH. MEURER AG

    Queue Continues Ringing After Operator Cancels Transfer in 3CX

    Hello, We have had a recurring problem since switching to 3CX. Here are the steps to reproduce the problem: - The operator receives a call on our general number. - The caller asks to speak to a colleague who is “Away,” so she ends the call after 15 seconds to take the caller's call. In the...

  13. Issue with call queue data being inaccurate

    Hi all, on our system we have been having a reoccurring issue where the number of "Answered calls"(blue arrow) and "Abandoned Calls"(red arrow) under each user in a queue is almost always incorrect. See the image below with names redacted and the important section boxed in red: Using the...

  14. remove mail notifications on queue

    Hello, I'm on a 3CX V20. My client wants to remove mail notifications for missed calls on a queue. The mailbox is the queue itself, and everybody in the queue receives mail. How can I remove that option only for this queue? Thank you for helping me.

  15. Change in Queue Call Transfer Behavior After Update 7 (v20)

    Hi all, Previously, users were able to right-click a ringing call in the queue and choose Transfer, including transferring to their own extension. This allowed them to bypass the wrap-up period. After updating to Update 7 (10/16/2025), this option is gone. I am a system admin with full...

  16. Queue forwarding to a queue; user not ringing in the second queue.

    I have this workflow with the users and queues listed in the config: User 1, User 2, Queue 1, Queue 2, DID 1 Workflow: DID 1 goes to Queue 1 (User 1 is the only member). After 2 minutes with no answer, Queue 1 forwards to Queue 2 (members: User 1 and User 2; ring-all). If User 1 disconnects...
  17. ASheng

    REST API Endpoint for Live Queue Statistics (e.g., Active Call Count)

    Hello 3CX Community and Development Team, We would like to propose a new feature that we believe would be highly valuable for many partners and customers who manage call center environments. The Idea: Introduce a new REST API endpoint that provides real-time statistics for Call Queues. The...
    • ASheng
    • Thread
    • api call queue dashboard feature request queue rest api statistics
    • Replies: 0
    • Forum: Other
  18. ArneDery

    Queue level call recording

    Currently call recording is only possible if you record all call of a user and enable the call recording function on the queue. Suggestion would be to have the queue call recording as a stand alone type of recording which does not require all user calls to be recorded. Users are quite have...
    • ArneDery
    • Thread
    • departments queue queue recording recording transcription
    • Replies: 0
    • Forum: Server
  19. ArneDery

    Record call on queue level not working

    For demo purposes I'm setting up a flow where one of my queues always needs te be recorded, on department level, transcription is enabled. Which would provide me with a sales flow which always has audio recording with transcriptions at hand. Settings below: If I'm calling the queue the call...
    • ArneDery
    • Thread
    • queue queue recording recording transcription transcription and summary
    • Replies: 8
    • Forum: Phone System / PBX
  20. Levi Koenig

    Confused By What 'Greeting' Is Used For a Queue That Has "Destination if no answer" = 'Voicemail Box' for Another Extension

    Enterprise License, v 20.0. Hosted by 3CX. Hey all! :) In 'Admin' >> 'Call Handling' I opened up the settings for one of our Queues. In the 'General' tab of the Queue settings, in the 'Destinations' section we have 'Destination if no answer' = 'Voicemail Box' and we have selected a dummy...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom