The dialer not working after upgrading to version 20

[ndakena]

Hello Team
We have 3cx pro 8SC version 20. Previously, we had a predictive dialer done using CFD. It was working perfectly but stopped working after we upgraded to version 20.

I have deleted and uploaded the dialer app again, restarted the call flow service, and started a call to the corresponding extension, but I keep receiving the 30052 error (There was no user or outbound rule found for the number that Ext.MakeCall dialed.)


Here is my outbound rule. I can dial the same numbers using an extension, but not using the dialer. I deleted and created the outbound route again, but no difference.


Can someone help?

 

[KenBli]

Since the release of version 20, we’ve been experiencing an ongoing problem with the “Make Call” component. Despite our efforts, it remains stuck at the “Initiating” stage. This issue has been reported since February, and we’re now in June.

Is there anyone who has a temporary solution in the meantime? This is not about making an external call, but rather from an IVR to an internal number.