The MAC has been added to other enterprise

[A.Takacs]

Just seen this alert popping up

RPS request for Yealink (MAC:001565F083E0) IP Phone of XXX NOT delivered. You will need to configure the phone manually by copying and pasting the provisioning link https://xxx.3cx.ch/provisioning/xxx/ in the phone web interface. Error Message: Error:001565f083e0 The MAC has been added to other enterprise • Please check the MAC address you entered • If you need to continue adding this MAC, please create a ticket on https://ticket.yealink.com . We will review your complaint. You need to provide: (1)Device MAC and SN (2)Enterprise Name (3)Firmware Version (4)Login Account

This phone has always been with us (for 3-4 years now), always worked and works seemingly fine and the MAC is correct.

Wat features may we loose if we just leave things "as is" ?

 

[TheodorosG_3CX]

This indicates that you have requested for an RPS using Yealink RPS.
Did you factory reset the phone and provision or just edit the extension and press OK?

 

[A.Takacs]

Factory reset

 

[TheodorosG_3CX]

So then added the device as new to an extensions nad pressed save correct?
In this case you are using Yealink RPS to deliver to the phone. If you want the MAC to be removed then you need to contact Yealink for this.

 

[A.Takacs]

Ok - no idea how it ended up there...

 

[TheodorosG_3CX]

This must have added previously in Yealink.
Once this is released from there please try again.