The music on hold still playing while intro prompt before calling agents

[Frank Yu]

How we stop the music on hold when the intro prompt for agents.
It's boring for our customer ,different voice mix together. user can't listen clear for each one.

 

[PanagiotisL_3CX]

@Frank Yu

In Call Queues, the default behavior is for the MOH and Intro prompt to be played simultaneously. You could insert silence in the beginning of the MOH file which should be equivalent to the intro prompt duration.

 

[AWS2P]

Normally MOH should be music only, and intro prompt with a speaked message, so when a call is active 3CX do a mix of both, and in that case there's no voices mixed from two different files sources
Or you could set a message added to music in MOH but in that case don't add another message in intro prompt

 

[Frank Yu]

@Frank Yu

In Call Queues, the default behavior is for the MOH and Intro prompt to be played simultaneously. You could insert silence in the beginning of the MOH file which should be equivalent to the intro prompt duration.

@Frank Yu

In Call Queues, the default behavior is for the MOH and Intro prompt to be played simultaneously. You could insert silence in the beginning of the MOH file which should be equivalent to the intro prompt duration.

if the agent answer the call during the middle or the end of MOH, it will have voice in background.

 

[Frank Yu]

Normally MOH should be music only, and intro prompt with a speaked message, so when a call is active 3CX do a mix of both, and in that case there's no voices mixed from two different files sources
Or you could set a message added to music in MOH but in that case don't add another message in intro prompt

the management want us to introduce company when music on hold , but voice record reminder before agent pick up the call . it's should be in different period.

 

[PanagiotisL_3CX]

if the agent answer the call during the middle or the end of MOH, it will have voice in background.

Do you mean that the intro prompt is played to the agent when they answer the call?

 

[AWS2P]

I think you recorded voice in intro prompt file AND also other voice message over MOH so when a call is active 3CX mix both files and your MOH is playing music + voice and voice in intro prompt is added.
So it surely become a mess to understand whats in each message.
But this is not how 3CX designed MOH and intro prompt to be used, As i said, MOH should be music only and intro prompt your voice message only and they are mixed by 3CX automaticaly.

Best for you to use only MOH with your message included and not use intro prompt

 

[crenegar]

I can't imagine why anyone would want the MOH to be fighting your announcement for attention, this is supposed to be a feature? There def needs to be a way to disable this.

 

[VoIPTools]

It is what it is...