The pickup call does not work anymore

[apapan80]

Hello, I'm having a critical issue after I upgrade my pbx to ver 20. The pickup call does not work anymore. Now there are no more groups. Now there are departments instead of groups. In the section System/options/Limit call pickup to calls received within the same department is ticked and I can not pickup the call from the same departement. Pease help!

 

[JohnS_3CX]

Hello, I'm having a critical issue after I upgrade my pbx to ver 20. The pickup call does not work anymore. Now there are no more groups. Now there are departments instead of groups. In the section System/options/Limit call pickup to calls received within the same department is ticked and I can not pickup the call from the same departement. Pease help!

Change the Role of each user you want to have pickup to "Receptionist" as a minimum.
The "User" role does not have pickup rights.

https://www.3cx.com/docs/manual/access-roles/#:~:text=Call Divert, Transfer & Pickup

 

[apapan80]

Change the Role of each user you want to have pickup to "Receptionist" as a minimum.
The "User" role does not have pickup rights.

https://www.3cx.com/docs/manual/access-roles/#:~:text=Call Divert, Transfer & Pickup

Thank you it worked!

 

[JohandeZwaan2]

Hi,

Yesterday we've upgraded our PBX to V20.
Today we noticed that all our 200+ users cannot use the pickup feature anymore. We do not want to give all users the Receptionist role because it comes with rights like intercom and control IVR what we do not want.

Is it possible to make this an option in the system?

Regards,
Johan.

 

[N_G]

Hi Johan, You should not need to have to do this, I believe its fixed in update 1 which will be out soon

 

[JohandeZwaan2]

Hi Nick,

Thanks for the fast response, We will keep an eye out for this.

 

[N_G]

Hi Johan, When I read it this morning I thought you meant Call parking. Users can now park and unpark calls. They can also use the dial code pickup. A normal user can not see the group calls this is what I think you need and this means your users have to be receptionist. This allows them to pick up a call and transfer it elsewhere. Its not something that can be given to all users.

 

[JohandeZwaan2]

Ok, that is too bad,
In our opinion an user in the same department (same office) should always be able to pick up his colleagues phone without walking to their desk.

Security wise it is strange to add more rights than the user needs just for this.
Could this be an setting in the future releases?

 

[mgurbinap]

Hi Johan, You should not need to have to do this, I believe its fixed in update 1 which will be out soon

Hi, we have just migrated to version 20.0.1.731, presenting the same problem in the pickup, I need to update to version 20.0.2.715, which is update 2, in this version the pickup problem in the user role is already solved ?

 

[Matt Waechter]

I just upgraded a client to Version 20.0 Update 2 (Build 715 Release) and they are unable to pickup at this time in their service department (old school and against a queue). I set users to "receptionist" and "manager", but this did not resolve. I have the users in the same department.

I did notice I CAN pickup calls using the web app, but not from cell phone app or desk phones (Yealink T54W).

This was all tested with the same three extensions.

 

[DSM_ChrisB]

Seeing this aswell with a client upgrade to Version 20.0 Update 2 (Build 715 Release)

 

[DuopolyTech]

We are also experiencing the complete inability to park any calls to Shared Parking.
We are using Grandstream GRP26XX phones and Yealink T54W and T57W at another site.

Everyone has SP1-5 mapped as their first BLF Keys and habit from last few years of using Shared Parking with V18 by Transfer to and then Pressing the BLF SP*

I've seen in the permissions list that Receptionist role is no longer required and tested it anyways.
I've tested transfering to *01 and it goes to no where.

Call log after pressing SP BLF records 'Terminated by Parking orbit (SP1)' on phone it says 'Not Found'

Any suggestions on getting Shared Parking with BLF working again or best alternative work flow for holding calls?

 

[JohnS_3CX]

We are also experiencing the complete inability to park any calls to Shared Parking.
We are using Grandstream GRP26XX phones and Yealink T54W and T57W at another site.

Everyone has SP1-5 mapped as their first BLF Keys and habit from last few years of using Shared Parking with V18 by Transfer to and then Pressing the BLF SP*

I've seen in the permissions list that Receptionist role is no longer required and tested it anyways.
I've tested transfering to *01 and it goes to no where.

Call log after pressing SP BLF records 'Terminated by Parking orbit (SP1)' on phone it says 'Not Found'

Any suggestions on getting Shared Parking with BLF working again or best alternative work flow for holding calls?

I can confirm that Shared Parking works on GRP and T5 phones here when used as intended* (I can explain in detail later if needed)

But as you have commented on an older thread, please tell us the following:

- 3CX Build Ver. ?
- Do your SP BLFs light up green?
- If you don't use the transfer key, and simply press SP1 during a call, can you successfully park?
- Have you ensured to park only in Green SP slots? If they are red it means they are already taken?

 

[DuopolyTech]

I can confirm that Shared Parking works on GRP and T5 phones here when used as intended* (I can explain in detail later if needed)

But as you have commented on an older thread, please tell us the following:

- 3CX Build Ver. ?
- Do your SP BLFs light up green?
- If you don't use the transfer key, and simply press SP1 during a call, can you successfully park?
- Have you ensured to park only in Green SP slots? If they are red it means they are already taken?

Thank you John for confirming it should work.
Version 20.0 Update 2 (Build 715 Release)
Yes SP BLFs Light up Green
We have tested with and without the transfer key and cannot park a call.
The lines and SP's are empty when testing

 

[DuopolyTech]

(I can explain in detail later if needed)
Hello John, hoping that you can provide the details required to get this working for us. Thanks in advance

 

[JohnS_3CX]

(I can explain in detail later if needed)
Hello John, hoping that you can provide the details required to get this working for us. Thanks in advance

Best start a new thread, and describe how everything is set up and what happens when you try to send a call to SP