There is a latency between call queue and ring on my mobile

[Frank Yu]

The queue agent select ring on my mobile when they leave office. but the problem is, I set the queue timed out as 10 seconds, but when call route to the agent, their mobiles only ring 3 or 4 seconds, it's not enough for them to pick up the phone. anyway we can reduce the latency.

 

[SweetAction]

Increase the timeout.

Mobile carriers take time to establish a call, it's not a 3CX issue. You need to be at least 20 seconds, better to be at 30.

 

[Frank Yu]

Increase the timeout.

Mobile carriers take time to establish a call, it's not a 3CX issue. You need to be at least 20 seconds, better to be at 30.

indeed, the current timeout is 15 seconds. will ring on agent's mobile 10 seconds.