Solved There is not direct service to destination you dial

[JudaB9]

Hi ,

I tried to make a call to holland and got this message "There is no direct service to the destination you dial "
After adding to Outboard another prefix with +31 it's not working.
There is something else I need to do?

 

[Saqqara]

This sounds like a sip provider issue.

 

[JudaB9]

This sounds like a sip provider issue.

There is something that I need to configure or does my provider not support the holland number?

 

[leejor]

It could be a number of things...

Your outbound rules are not sending a correctly formatted number to your provider. Check the Activity Log to see if there is a SIP reply, from your provider, after they receive the Invite from 3CX..

Your service with your SIP provider does not allow calls to that number (Premium number?)

The particular number your are calling has an issue (forwarded elsewhere?). Do calls to other numbers in Holland work?

 

[JohnS_3CX]

This is not a 3CX message, so your provider is probably the one playing this message to you.

Get in touch with them and let them know and they should be able to help you out.

 

[JudaB9]

The Problem Resolved.
There is Inheritance In the Outbaounds section I Move the rule up then its works.

Thanks, Everyone for assisting