Solved This just happened last week. Random ringtone for all incoming calls.

[Song]

Hi,

Anyone know what is causing this issues we are having? This just happened last monday and now its happending more. It seem like incomings call. the ring tone changes everytime a new incoming calls come in. I have setup a ring group. when they call the main office to ring all 16 phones at once. Anyone know what is causing the random ringtone? No changes to the system.

thank you

 

[Song]

Hi,

Anyone know what is causing this issues we are having? This just happened last monday and now its happending more. It seem like incomings call. the ring tone changes everytime a new incoming calls come in. I have setup a ring group. when they call the main office to ring all 16 phones at once. Anyone know what is causing the random ringtone? No changes to the system.

thank you

All incoming Calls have a new Ringtone, its sounds like chimes. And correct its been happening sense last Monday.



We wouldn’t have an issue with it but it’s a very soft ring tone and is sometimes hard to hear.

 

[leejor]

Were there any updates done, to anything?

 

[cobaltit]

Can happen when firmware or templates are updated. I think recently if you updated the Yealink templates but not the firmware it would cause this issue. The same with some Snom phones.

 

[Song]

Can happen when firmware or templates are updated. I think recently if you updated the Yealink templates but not the firmware it would cause this issue. The same with some Snom phones.

yes. i set auto update to be on for firmware update. everything is up to date.. how do i resolve this now? how do i make it back to the orginal ring tone? i see in the option under ringtone it is set to ring1. is that the chime ringtone? please advise..

 

[SteveITS]

I didn't think 3CX could auto-update phone firmware? If you're doing it through 3CX I'm curious how...if not then you're presumably pulling Yealink firmware directly, in which case using 3CX provided firmware would probably be suggested.

Could it be this issue? (solution: updated template needed to match the firmware update)

 

[ChrisC_3CX]

@Song

Just so that we also get a better understanding of your current setup, could you provide the information mentioned here: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[Song]

the update of the yealink template fixed it. download the new yealink template and check all and repovision all phone and that fixed it. thank you!!

 

[ChrisC_3CX]

the update of the yealink template fixed it. download the new yealink template and check all and repovision all phone and that fixed it. thank you!!

Great! Glad to see you got this resolved!

Please feel free to start a new thread should you require additional assistance or information.