Three Paths to Add AI Voice Agents to 3CX

[KyriacosS_3CX]

Compare built-in AI Agents, PBX-local Call Scripts and externally hosted Programmable Extensions.​

Want an AI receptionist to handle incoming calls? An AI Agent that follows your own call routing rules? Or a custom AI voice application that connects to your business systems? Not every business needs the same level of AI customisatio...

Continue reading the Original Blog Post.

 

[dci]

Great overview of the three approaches. The distinction between built-in AI Agents, Call Scripts, and Programmable Extensions makes it much easier to understand how much customization is needed for different use cases.

Its nice to see options for AI use rather than a one-size-fits all approach.