Solved Toll-Free numbers dialing

[Shreekant]

Not able to dial any toll-free numbers using the PRI line of Tata, if I bypass the 3cx system everything works well

 

[Saqqara]

Can you dial non toll-free numbers via 3cx ?

What does activity log tells you when you try to dial toll-free numbers

 

[leejor]

Many (all?) toll free numbers will reject calls if the number is blocked, or otherwise considered invalid. Since they are paying for the call they insist you identify yourself.. If the log shows call is making it to your provider, check the caller ID you are sending.

 

[NicholasP_3CX]

Does your outbound rule allow you to call that prefix?

 

[Shreekant]

Does your outbound rule allow you to call that prefix?

I am new to 3cx can you tell how to get that info

 

[Shreekant]

Can you dial non toll-free numbers via 3cx ?

What does activity log tells you when you try to dial toll-free numbers

Active call logs say"
Call or Registration to 018004191255@(Ln.10000@DOMESTIC) has failed. X.X.X.X replied: 404 Not Found; from IP:X.X.X.X:5060 (Ip are replaced by X)"
the same works from cell phone

 

[Shreekant]

Does your outbound rule allow you to call that prefix?

Can I know what to check in that rule, currently it's set for 0 to PRI calls and 900 for VoIP

 

[NicholasP_3CX]

If you are trying to dial a 1800 number, just go to your outbound rule and strip 1 digit from your outgoing route which goes to your PRI gateway. Your gateway is receiving 01800....

 

[Shreekant]

If you are trying to dial a 1800 number, just go to your outbound rule and strip 1 digit from your outgoing route which goes to your PRI gateway. Your gateway is receiving 01800....

if possible can you give a screenshot, I tried as you told it didn't work for me

 

[NicholasP_3CX]

Your rule should look similar to this

You define the 0 to go to your PRI gateway. I am assuming this is to "open a line to the PSTN" (which isnt needed but that is OK)

you need to tell the PBX to remove this 0 before sending it to the gateway

Your rule should look similar to this.

 

[Shreekant]

Your rule should look similar to this

You define the 0 to go to your PRI gateway. I am assuming this is to "open a line to the PSTN" (which isnt needed but that is OK)

you need to tell the PBX to remove this 0 before sending it to the gateway

Your rule should look similar to this.

View attachment 30435

your solution worked great for me with the 1800 number but it's killing by local calling so I added an additional route with your suggestion which is working great thank you for helping me with the issues.