Solved Transcription Missing from Webclient

[615Don]

The little "note" icon is missing from the voicemail menu, and we can no longer see transcriptions in voicemail on the webclient. Not sure when this happened, assuming it happened over the weekend, as I would have heard from the client last week. Is this intentional or some kind of strange bug?

 

[Evolute IT]

Check that the API key is still valid and if you have IP restrictions, make sure the IPv4 and IPv6 address are both whitelisted.

 

[615Don]

Thanks for the follow-up. Apparently, the credit card was canceled due to fraud but they forgot to tell me.