Transcription Service Stopped Working on 3CX Hosted System

[jesseNextSecurity]

Hi,

On my 3CX hosted server, the transcription services have stopped working. I use the transcription service provided by 3CX. Any thoughts on how to resolve the issue?

Thanks,
Jesse

 

[KyriacosS_3CX]

Hello,

I would suggest a quick reload of all services just clear things out, and check if the logs (verbose) show any error at the time the transcription should be happening.

 

[jesseNextSecurity]

Hello,

I would suggest a quick reload of all services just clear things out, and check if the logs (verbose) show any error at the time the transcription should be happening.

Thanks for the info. I am a little rough on how to log into the 3cx hosted server. I am sure I can find some intructions.

 

[AndreasPo_3CX]

Hi @jesseNextSecurity

No need to log into the server, just the admin console.
From there, set the PBX logging to verbose (Dashboard >> Troubloshooting section >> Activity Logs >>Settings)

 

[KyriacosS_3CX]

Hi,

From other thread (https://www.3cx.com/community/threads/transcription-ai-stopped-working.134685/), do try restarting the Database service.

Best,
KS.