Transcription - V20

[JorgeWillianSantos]

Hello, is it possible to transcribe what is said during the digital assistant? We are using an audio file that requires the customer's response. Can the transcription capture that moment or is it only when the customer contacts an agent?

 

[N_G]

Thats interesting. Right now you would need to use a call script where you capture what the user says and then send it via the OpenAI API for transcription and then you can decide based on what it does. You can also use the webAPI to create a custom app to do this and interaction with openAI.

 

[RCCradio]

If you use the "Voice Input" component, you can record the user input, and save it as a file, then use the "transcribe audio" competent to transcribe it, then you can do what you want with the transcription.