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  1. GPT-4o Mini Transcribe repetition loop in V20 U9 / AI 1.4.48 – direct OpenAI API works correctly

    Hello, I am testing the new AI transcription functionality on our production 3CX system and have encountered what appears to be a reproducible problem in the 3CX transcription pipeline. System configuration: 3CX Version 20.0 Update 9, Build 995 Release AI version: 1.4.48 License: AI Edition, 8...
    • RRusev
    • Thread
    • gpt-4o mini openai transcription
    • Replies: 1
    • Forum: AI

  2. Solved Intermittent OpenAI transcription failures – HTTP 400 "Unrecognized file format" with valid WAV files (V20 Update 9 / AI 1.4.48)

    Hello, We are experiencing intermittent AI transcription failures. Environment: - 3CX V20 Update 9 (Build 995 Release) - AI Plugin 1.4.48 - AI Edition - On-Premise Windows - OpenAI - Whisper (Speech-to-Text) - GPT-5 nano (Analysis) The system worked correctly for several days. Now...
    • MG_SI
    • Thread
    • ai integration bug openai recording transcription v20 whisper
    • Replies: 3
    • Forum: AI
  3. R.Larouche

    3CX Transcription: How to automatically mask sensitive data (PII)?

    Hello 3CX community, I would like to know if it is possible to configure or customize 3CX call transcription so that Personally Identifiable Information (PII) is automatically removed or masked from the final transcription text. For example, if a caller says a phone number, email address...
    • R.Larouche
    • Thread
    • security transcription
    • Replies: 3
    • Forum: AI

  4. 3CX AI Transcribing Email

    I have an issue where transcribed voicemails show up in the 3CX app but the email with the voicemail is blank. I checked the template and it still shows the spot for the transcribed information. Has anyone seen this recently? And could I get some pointers to look at. Thank you in advance.

  5. 3CX Cloud transcription revoked

    We have a 24 SC ENT license and were using the 3cx cloud transcription and summary feature, but now we no longer have access to this feature and is grayed out. When we bought our license there was no ENT + and the AI features were apart of ENT. So now do I have to buy an addon for something we...

  6. Transcription Only Working on some Recordings – Manual Re‑Transcribe Required

    Hi all, We’re experiencing inconsistent behaviour with AI call transcription and summarisation on call recordings and are hoping someone can shed some light on what might be causing this. What we’re seeing: Roughly 40% of call recordings are successfully transcribed and summarised as...
    • ARR
    • Thread
    • transcription
    • Replies: 8
    • Forum: AI

  7. Transcription Setting

    Hello Community! I have an ENT system and i use transcription via OpenAI . I have multiple users all included in the same department and in the same queue. Their voicemails and recordings are being recorded and transcribed. The problem i am facing is that one user must not be recorded or...

  8. Stereo Call Recording in v20 Update 8

    With the recent Update 8, the integration with 3CX Cloud Transcription was introduced, along with the option to enable stereo mode for recordings. However, it appears that the stereo functionality is only available when using the 3CX Cloud Transcription engine. My question — and one that several...

  9. Voicemail Transcription

    Good day all. I have a 48SC Ent and a 48SC Pro - Both are on 20 Update 7. I want to configure a local transcription engine for Voicemails on the Pro and Voicemails and Calls on the Ent - these are used in healthcare companies in the USA, so they must use local transcription. When I go to...
    • MICHAELK123
    • Thread
    • transcription voicemail transcription voicemail transcription integration
    • Replies: 3
    • Forum: AI

  10. OpenAI Transcription Models

    Has anyone been successful in getting OpenAI transcription to work using GPT4o or GPT4o Mini models? GPT4-Turbo works just fine, but not the other options. They are included in my OpenAI's project model limits. Thank you, Garan
    • garn
    • Thread
    • open transcription voicemail
    • Replies: 3
    • Forum: AI

  11. Call transcription

    We have the 3CX transcription engine enable on one of our phone systems and it looks to be struggling with calls over 20mins long. Other calls are working fine without issue. I have tried to trigger the transcription manually but this don't work. Is there a call duration limit set when using the...
  12. ArneDery

    Queue level call recording

    Currently call recording is only possible if you record all call of a user and enable the call recording function on the queue. Suggestion would be to have the queue call recording as a stand alone type of recording which does not require all user calls to be recorded. Users are quite have...
    • ArneDery
    • Thread
    • departments queue queue recording recording transcription
    • Replies: 0
    • Forum: Server
  13. ArneDery

    Record call on queue level not working

    For demo purposes I'm setting up a flow where one of my queues always needs te be recorded, on department level, transcription is enabled. Which would provide me with a sales flow which always has audio recording with transcriptions at hand. Settings below: If I'm calling the queue the call...
    • ArneDery
    • Thread
    • queue queue recording recording transcription transcription and summary
    • Replies: 8
    • Forum: Phone System / PBX

  14. Not getting Transcription in Voicemail Emails

    We're having an issue where we get the email with voicemail audio file, but not the transcription. We don't have any custom parameters or templates, everything is default. I've tried it with the M365 Email Server, and the 3CX SMTP server. Both send the email correctly with the voicemail...

  15. Feature Request: Disable Auto Answer Globally & AI Transcription Summary

    I've had a customer recently mention that they've got some user's padding their queue stats with auto answer and it doesn't seem to be helping them in anyway, they asked if there was a way to disable auto answer globally or at least turn off the option individually for each user but it appears...

  16. Call Logs Extremely Slow – Possible Link to New AI Transcription Feature?

    Hi everyone, I've noticed that call logs have become unbearably slow lately. We're hosted by 3CX, and I suspect the slowdown might be related to the new AI feature—specifically, the addition of the transcription column in the Call Reports. Loading same day calls on my end takes a whopping...

  17. Transcription summaries and user access

    Hello, We're currently running a 3CX Enterprise subscription and using OpenAI for call transcription. The integration with OpenAI and the resulting transcriptions and summaries are fantastic. In our scenario we would like to give the end users the ability to access the call summaries. Users...
  18. TLCtech

    Transcription working for most, not all

    Im currently running an Enterprise instance of 3cx with Google integration. Transcription is working for most people, but some it never seems to work. Some calls also just dont get transcribed even when they would for that user normally. One person in particular is having issues with this. I...

  19. Getting transcripts and sentiment using an API

    Good day Community, We have integrated our 3CX platform to OpenAI Whisper and are looking for a way to retrieve the transcript and sentiment results using an API. Searching the site and web have not proven to be successful and we do not want to manually generate the report. Is there a way to...
    • cdwmis
    • Thread
    • openai sentiment transcription whisper
    • Replies: 3
    • Forum: SMB

  20. Transcription - V20

    Hello, is it possible to transcribe what is said during the digital assistant? We are using an audio file that requires the customer's response. Can the transcription capture that moment or is it only when the customer contacts an agent?
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