Transfer back to user on blind transfer in a ring group.

[F.barbier]

My client have 3 agent that are receiving calls for five specifics persons each.

So i've created a RG with a hunt priority with all the extensions. But the thing is, if the ''destination if no answer'' is reached, my client want the call to return to the original Agent that transfered the call.

Exemple
Agent 1 is the extension 284
Office A is ext 210
Exam room 1 is 211
Exam room 2 is 212
Exam room 3 is 215

Agent 1 receive a call for doctor Dollitle.
This doctor is assigned to the office A, room 1, 2 and 3.
So she transfert it to the ext 830 (in the "RG")
But the doctor is not in the office he is in the exam room 2 and he can't answer the phone.
The call will complete the loop, and... End Call

But the call NEED to go back to the Agent 1 that she can take a message for the doctor.

Thank you all for helping me with this issue!


There is the config of the ''RG" (I have 7 "RG" like this to configure):

                  <RingGroup>
                    <Destination>
                        <To>None</To>
                    </Destination>
                    <Members>
                        <Member DN="210" />
                        <Member DN="211" />
                        <Member DN="212" />
                        <Member DN="215" />
                    </Members>
                    <Name>Office A</Name>
                    <RingStrategy>Hunt</RingStrategy>
                    <RingTime>15</RingTime>
                    <Number>830</Number>
                    <PhoneBookEntries />
                    <Properties>
                        <DNProperty>
                            <Description>Allows direct call from IVR</Description>
                            <Name>DIRECT_FROM_IVR</Name>
                            <Type>String</Type>
                            <Value>0</Value>
                        </DNProperty>
                    </Properties>
                    <Hours HoursType="AllHours" IgnoreHolidays="False" />
                </RingGroup>

 

[Saqqara]

This is not possible, as the call flow will always use the ring group no answer. The ring group can not identify who passed the call to it.

It you have pro or enterprise license, you may be able to use cfd