Transfer call failed message

[Giuseppe Toommasone]

I have just installed V18 in order to use phone calls directly form my CRM. I installed also on my Android phone Xiaomi 8 Pro. When I try a call on PC is ringing with screen make a call and same on my smartphone. After couple of seconds voice message says " Transfer call failed". What shall I do? Thanks in advance for any comment.
Giuseppe

 

[VasilisV_3CX]

Hi @Guiseppe Toomasone,

Is this happening for one or all of your extensions? If it only happens on one extension, try to create another and call from that one.

Do you have an Outbound rules set up that allows you to call where you're trying to call?

Can you create 2 normal extensions, not business with the CRM and see if it does it works without transfer call failed?

 

[Giuseppe Toommasone]

I have no outbound rules...

Hi @Guiseppe Toomasone,

Is this happening for one or all of your extensions? If it only happens on one extension, try to create another and call from that one.

Do you have an Outbound rules set up that allows you to call where you're trying to call?

Can you create 2 normal extensions, not business with the CRM and see if it does it works without transfer call failed?

 

[VasilisV_3CX]

Hi @Giuseppe Toommasone,

Do you have a registered SIP Trunk added to the system?

Add an outbound rule that is a "catch all" for testing, in the "Calls to numbers starting with prefix" add +,0-9 exactly how I put it, and route it through your SIP Trunk.

Test again, can you make a call?

 

[Giuseppe Toommasone]

Hi @Giuseppe Toommasone,

Do you have a registered SIP Trunk added to the system?

Add an outbound rule that is a "catch all" for testing, in the "Calls to numbers starting with prefix" add +,0-9 exactly how I put it, and route it through your SIP Trunk.

Test again, can you make a call?

I added +,0-9 but when I try to input SIP Trunk system is asking for number

 

[Giuseppe Toommasone]

Hi @Giuseppe Toommasone,

Do you have a registered SIP Trunk added to the system?

Add an outbound rule that is a "catch all" for testing, in the "Calls to numbers starting with prefix" add +,0-9 exactly how I put it, and route it through your SIP Trunk.

Test again, can you make a call?

I have no registered SIP Trunk. On page is mentioned Webmeeting Bridge only..

 

[VasilisV_3CX]

Hi @Giuseppe Toommasone,

Let's start again.

Create 2 extensions: Extension A and Extension B.

Call Extension B from Extension A, does it work?

 

[Giuseppe Toommasone]

Hi @Giuseppe Toommasone,

Do you have a registered SIP Trunk added to the system?

Add an outbound rule that is a "catch all" for testing, in the "Calls to numbers starting with prefix" add +,0-9 exactly how I put it, and route it through your SIP Trunk.

Test again, can you make a call?

In panel page SIP Trunk is active...

 

[Giuseppe Toommasone]

Hi @Giuseppe Toommasone,

Let's start again.

Create 2 extensions: Extension A and Extension B.

Call Extension B from Extension A, does it work?

How to create extension?

 

[VasilisV_3CX]

In the Management Console >> Users >> Add.

 

[Giuseppe Toommasone]

In the Management Console >> Users >> Add.

I did, but with red color. If I call from my Extension A or B is asking for eaving voice message

 

[VasilisV_3CX]

Alright, you would need to log in to extensions by clicking on each one and logging (Web Authentication link) in with the correct credentials (you can change the password), so that they are both logged in on the Web Client. Then try the call.



I'm going to suggest you call a 3CX Partner for further assistance in this regard.

You can also feel free to go through the 3CX Training, on our 3CX Academy pages.

 

[Giuseppe Toommasone]

Alright, you would need to log in to extensions by clicking on each one and logging (Web Authentication link) in with the correct credentials (you can change the password), so that they are both logged in on the Web Client. Then try the call.

View attachment 25411

I'm going to suggest you call a 3CX Partner for further assistance in this regard.

You can also feel free to go through the 3CX Training, on our 3CX Academy pages.

I have logged in with extension A & B. If I call with my estension 10 to A or B is working the call. NOw I would like to call external numbers...

 

[VasilisV_3CX]

Hi @Giuseppe Toommasone,

For external calls, you'd need to have a registered supported SIP Trunk: https://www.3cx.com/partners/sip-trunks/

You can follow the following documentation: https://www.3cx.com/docs/manual/sip-trunks/