Transfer Calls

[rtvnoord]

Today I have updated the 3CXPhone for Android on my HTC Desire to build version 1.1.10. I was glad to see that the transfer mechanism finally has been added.

Unfortunately the transfer option does not work for me and I was wondering why.
We are using the 3CX Phone (android) on a Siemens Hipath 3500 with several Siemens Wireless AP3610 Access Points.

- Does the transfer option works on every IP based PBXes? Or does the transfer option only works on the 3CX Phone System software-based PBXes?
- Is it possible to setup a second call within the 3CXphone?
- How do I correctly transfer calls? Answer call - hold - transfer or transfer directly?

In build version 1.1.10.also improvements to re-registration and keep alives has been added. Unfortnately I don't discover any improvements at all. When changing from access points (walking around calling continiously) the connection is often lost.

I'm looking forward to an answer at my questions.

Regards,

Pascal

 

[rtvnoord]

Isn't there anyone (from 3CX??) who can answer the questions?

Pascal

 

[LeonidasG_3CX]

- Does the transfer option works on every IP based PBXes? Or does the transfer option only works on the 3CX Phone System software-based PBXes?

The transfer option has only been tested and is only supported on the 3CX PBX.
If any other PBX correctly supports the Sip RFC's i don't see why transferring would not work on other PBX's.

- Is it possible to setup a second call within the 3CXphone?

No, the 3CXPhone only supports 1 Incoming Call.

- How do I correctly transfer calls? Answer call - hold - transfer or transfer directly?

When a call comes in you simply press the transfer button, enter the number you want to transfer to and then press the dial button.
No need to involve "Hold"

 

[rtvnoord]

Thanks for your answers!

Pascal