Hi, we have an issue that only manifests on the receptionist's phone, more often than not, call transfers using the *4 prefix will result in a dropped call, (whether using BLF key or manually entering the 2 digit extension) This is isolated to the receptionist phone. other employees have tested direct to voicemail transfers and do not experience any issue.
We have several GXP2170 phones in the office, all of which are deployed with the same template and have identical firmware.
We have prefix code *4 for direct to voicemail.
We are running Professional Annual 16.0.910
Does anyone have any ideas as to how to resolve this issue?
We have several GXP2170 phones in the office, all of which are deployed with the same template and have identical firmware.
We have prefix code *4 for direct to voicemail.
We are running Professional Annual 16.0.910
Does anyone have any ideas as to how to resolve this issue?
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