transfer from panel

garnesdata

Silver Partner
Advanced Certified
Joined
May 25, 2020
Messages
39
Reaction score
6
Hi

I've been trying to find the correct way to do right click on a call in the queue panel and blind transfer without picking up. I can do this when i call the queue with an extension but not with an external call. Am I missing something in the settings?
 
Have you also checked the permissions of the user depending on the Department?