Hi Everyone,
we are implementing a Callflow for a customer. Customer is using MySQL-CRM-Integration together with MySQL-Call-Journal which mostly works fine.
But the Call-Jorunal is different to the Call-Log in 3CX itself in regards to transfered calls:
If an agent is logged in to a queue and receives a call, the call is logged to MySQL-Call-Journal. But when the agent transfers the call to another person, the call between the caller and the other person is not logged to MySQL-Call-Journal. But it is logged to 3CX-Call-Log.
That's why we are not able to determine, with whom a caller has talked the last time he called. MySQL-Call-Journal will only show the queue-agent, not the person, to whom the call got transfered.
Is there a way to fix it? Or can we access the 3CX-Call-Log from the Callflow-App directly?
Thanks for any ideas!
Benjamin
we are implementing a Callflow for a customer. Customer is using MySQL-CRM-Integration together with MySQL-Call-Journal which mostly works fine.
But the Call-Jorunal is different to the Call-Log in 3CX itself in regards to transfered calls:
If an agent is logged in to a queue and receives a call, the call is logged to MySQL-Call-Journal. But when the agent transfers the call to another person, the call between the caller and the other person is not logged to MySQL-Call-Journal. But it is logged to 3CX-Call-Log.
That's why we are not able to determine, with whom a caller has talked the last time he called. MySQL-Call-Journal will only show the queue-agent, not the person, to whom the call got transfered.
Is there a way to fix it? Or can we access the 3CX-Call-Log from the Callflow-App directly?
Thanks for any ideas!
Benjamin
