Transferred call disconnects

[Matt_AIT]

Yesterday and today we have noticed a few calls get disconnected after 1 ring. For example, Staff A will try to transfer a call to Staff B, Staff B's phone/app will ring once, then the call would be lost. Our customer is using the blind transfer option.

Around the same time, I can see an unsual call log. An outbound call to IVR Dial Code.

 

[leejor]

Is the destination forwarded by chance? Check the 3CX Activity Log for more details on the call. May require setting to Verbose. What happens if they try an attended transfer?