Trouble processing address form for renewal

[Christopher Fowler-Curley]

I am having trouble changing our key. We are coming to the end of our free year using 16 sim calls. What i am trying to do, is downgrade the 16 calls to 8, and then extend it for a year.

I can select 8 calls instead of 16 and it come up as a free upgrade (i assume for the remaining time of the key) When I enter the address for the key to be attached to, it does not like it, i have tried lots of different ways and cannot get it passed step 1, anybody else experience this?

 

[Agathocles Prodromou]

Hi @Christopher Fowler-Curley ,

It seems that you've typed the address manually. You need to select it from the drop-down in order to proceed.

 

[Christopher Fowler-Curley]

I did, I didn't type it fully, and then selected it from the drop down below, threw me at first, then realised it was after a street name. It hasn't filled in the Postcode fully either.

 

[Agathocles Prodromou]

Can you please try reloading the page and including a street number as well in the selection?

 

[Christopher Fowler-Curley]

I tried reloading the page. I changed browsers also to see if that made a difference. I just tried with a number and after selecting from the menu it get rid of the number and just has the street name. Our address does not have a number as such, It is in the format "Unit # Company Name, Big Business Park, Street Name, City, Postcode" This is how it is listed with the Post Office.