trouble uploading large .wav file for call queue

[andrewgreen]

We have a professionally recorded "hold queue" audio bit that plays music and then a narrator comes in and talks about the company every minute or so. The length of this is about 30 minutes. We wanted to use this as our "intro prompt file" for when callers enter our queue. (intro prompt so that all callers get the audio in the correct 'order').

But in reading around, we are seeing that 3cx wants an uncompressed .wav file (PCM 8khz 16bit mono 128kbps) and that means we're talking about a 36mb audio file.

1. Can 3cx even handle an audio file this size.
2. When trying to upload this using the 3cx admin panel using "browse . . ." etc, we either time-out of the admin panel or it otherwise seems to fail.

Any advise on this?

Andrew

 

[captivateglobal]

There doesn't seem to be a practical limit on the size of the wav file you provide. However, if it's 30 minutes long, then most callers will never hear the last half of it, unless of course they experience hold times greater than 30 minutes.

You can save the file directly to the hard drive of the 3CX machine at: AppData\3CX\Prompts\IVR

The folder should already have some basic prompts in it that you've uploaded so if you can't find it, search the drive for a file you've uploaded and find the folder. Whatever you throw in there will come up as an option for prompts.

 

[andrewgreen]

Actually, we managed to compress the file down to about 16mb and get it uploaded through the console anyhow.