TRUE RINGING TONE

[Tatenda]

When making outgoing calls, 3CX is giving me its ringing tone and then switches over to that from the remote party. either a ringing tone or an engaged tone. Is there somewhere in the 3CX set-up that I can set that the only ringing tone has to come from the Remote party as it is proving confusing to clients that the call rings and shortly they get the true response?

 

[VasilisV_3CX]

Hello Tatenda!

No, this depends on what the provider send, and there is no way to overwrite this within the 3CX settings as it is set by the provider.

 

[leejor]

If there were not a "local" progress tone heard after dialling, there may be a long period of silence, before hearing a tone from the provider, which could be even more confusing.