Trunk Issue

[dwofford]

I am having trouble with my sip trunks showing green but not working. I can add a fake IP address and they still show green.

Called Broadvoice and confirmed the IP address for authentication - still nothing. Tried both the Broadvoice and generic trunks.

How can I access a log to see what is going on?

 

[cobaltit]

IP authenticated trunks always show green. It has no way of knowing otherwise. As far as the log goes, click on the dashboard, hit Ctrl + F and type in log.

 

[IoannisM_3CX]

@dwofford

I am having trouble with my sip trunks showing green but not working. I can add a fake IP address and they still show green.
>>This is if you use an IP based trunk. Since there is an IP provided(valid or not) the trunk will register to this IP


How can I access a log to see what is going on?
>>what i will recommend is to set your PBX on verbose mode (Activity Log>>Settings)
Start a wireshark capture
Replicate the issue. If it's a registration issue, go under Trunks, select the troubled trunk and press Refresh Registration, wait for some minutes
Stop the capture, open it and review it in order to see the flow

As for the logs after stopping the capture go under Support on the top right corner of your Dashboard, expand the dropdown and press Generate support files
From there you can view the needed logs of your PBX