Trunks not working

[RobbeB]

Hi,

I have 2 trunks (2 bills) from the same provider.
Trunk 1 is working fine. The calls to trunk 2 goes to the first trunk?
That's annoying because i want a separated inbound rule and ivr.

The provider told me to disable call source identification on both trunks. Then my second trunk works fine (with the new inbound rule en ivr), but my first trunk doesn't work anymore.
I also tried "Use both "Call Source Identification" rules and "Caller Number/Name -> CalledNum" field mappings (Note: Disables catch all routing capability)", but i have the same issue.

After the trunk are broken, i can't get it back working like before. Even if i enable call source identification. I have to restore a backup of my 3cx.

Any idea?

Thanks!

 

[RobbeB]

Update:
Trunks are working!

Trunk 2 send the call to trunk 1.
So i added the DID to trunk 1, and now it's working.

 

[YiannisH_3CX]

Glad to see you got it to work. Which provider are you using our of curiosity?

 

[RobbeB]

The provider is Intertel (is not US)

 

[leejor]

I'm assuming that they are unable to provide a DID service on their trunks. If they were, then you could get by with a single trunk, multiple numbers.

 

[YiannisH_3CX]

The provider is Intertel (is not US)

The issue you are facing is because the template uses a custom value for source identification so its the same for both trunks which causes a conflict.
If you face any more issues the way to get around this you need to either disable call source identification completely and let the routing be handled by DID matching only or better yet, enable "Use both "Call Source Identification" rules and "Caller Number/Name -> CalledNum" field mappings (Note: Disables catch all routing capability)" and make sure your DIDs are formatted correctly.
They should be formatted in the international format (3212345678). Also DIDs should be unique to each trunk.