Trying to add IP phones

[rapid6]

Should I be able to select one of these radio buttons? This is the second UI since deploying the PBX we've found that we can't interact with.

 

[NikosT_3CX]

@rapid6 what is the browser you are using ?
Also do you have any SBC setup on the PBX side ?
What is the model of phone you are trying to setup ?

 

[rapid6]

FF, tried in private mode, same result. Also in Chrome.

No SBC, I believe we can connect the phones directly (but I can't get the provision URL until I can get past this screen but can't select and radio button).

Yealink T42S

 

[NikosT_3CX]

@rapid6 since your machine is hosted by 3cx, then an SBC is mantadory for the remote deskphone.
I would recommend checking our guide also here : https://www.3cx.com/sip-phones/yealink-t4-series/

 

[rapid6]

v20 Pro / 16 calls / 3cx hosted.

 

[rapid6]

@rapid6 since your machine is hosted by 3cx, then an SBC is mantadory for the remote deskphone.
I would recommend checking our guide also here : https://www.3cx.com/sip-phones/yealink-t4-series/

OK I'm sorry if I missed this part, but can I not use the t42s as my 1st router phone? And if I can how to add it since I can't get past this screen? The client has no machine onsite to dedicate to SBC.

 

[bitn2]

T42s isnt an router phone. You need at least an T42U or install an SBC somewhere else.

 

[rapid6]

Yes I just found the same discussion here, https://www.3cx.com/community/threads/provisioning.123747/post-581855

 

[bitn2]

Yes, thats what i said...

 

[SteveITS]

dedicate to SBC

It can be a VM, or installed on any Windows PC. It just needs a constant IP address.

 

[rapid6]

It can be a VM, or installed on any Windows PC. It just needs a constant IP address.

They have no physical machines on site.

 

[bitn2]

They have no physical machines on site.

Than you need an router phone to solve this problem.