Question on reports
I had a pharamacy call our IVR - somehow they got to the 2601 extension. The IVR menus don't have that as an option at all.
They go to other IVR's - i'm certain the pharamacy did not dial the extensions directly as we don't give those out
I can't tell by the Call Detail report as to what's happening as it just shows 'replaced by' - I'm certain by the 1:44 timeframe that they are hitting a DTMF key on the 8012 to go to another IVR recording but it's not being refelcted.
Any Help or insight?
I had a pharamacy call our IVR - somehow they got to the 2601 extension. The IVR menus don't have that as an option at all.
They go to other IVR's - i'm certain the pharamacy did not dial the extensions directly as we don't give those out
I can't tell by the Call Detail report as to what's happening as it just shows 'replaced by' - I'm certain by the 1:44 timeframe that they are hitting a DTMF key on the 8012 to go to another IVR recording but it's not being refelcted.
Any Help or insight?
