Trying to provision Avaya 9611g -- Stopped at step 1!

[jthornton]

Hello All,

I've got 10 Avaya 9611g phones that work great. Due to recent COVID lockdowns, we have decided to go with the cloud-based 3CX solution and now all my Avaya phones are useless. I would like to provision them on the 3CX system, but when I go here: https://www.3cx.com/sip-phones/avaya-ip-phone-provisioning I'm getting stopped at the very first step:

• Press Menu button
  
  and navigate to the “Administration …” menu

There is no "Administration ..." option in the menu. I have the following options:

• Options & Settings
• Network Information
• VPN Settings
• About Avaya IP Deskphone

When I go into each of them, there is no further option for "Administration ...".

Could someone help me with this please? My searches are coming up fruitless.

About Avaya IP Deskphone: Avaya Release 6.4014
Phone Model: 9611g (R41)

Any help would be greatly appreciated.

 

[Saqqara]

Look at the limitations , https://www.3cx.com/sip-phones/avaya-ip-phone-provisioning/ these phones have to be on the same network as the 3cx server

These phones cannot be used with sbc or stun connections

 

[jpatel]

As @Saqqara mentioned you need to have an SBC server or STUN provisioning availablity for phones remote to the PBX and those Avaya's cannot. If you are willing to upgrade phones, I would recommend Snom and Fanvils as a good go to. And if you are not familiar, you can use smartphone apps and/or webclients on desktops/laptops as a temporary option while acquiring new phones. Otherwise you would have to back trach to previous setup

 

[jthornton]

Thank you so much! I guess no more time is needed to try and get this working. LOL

I did not realize that it couldn't be used with a cloud PBX.