TryLearn More

Use SIP trunks, WebRTC & Apps

Slash your Phone Bill by 80%

Provisioning of Avaya 9601, 9608G, 9611G, 9621G and 9641G

Note: This guide is in BETA Stage

On this topic:

Provisioning of Avaya 9601, 9608G, 9611G, 9621G and 9641G

Supported Models: Avaya 9601, 9608G, 9611G, 9621G and 9641G

Step 1: Reset Avaya Phone to factory settings

Step 2: Add DHCP option 242

Step 3: Create a DHCP reservation

Step 4: Downloading the required files to provision your phone

Fully functioning features

Limitations and known issues

Supported Models: Avaya 9601, 9608G, 9611G, 9621G and 9641G

Step 1: Reset Avaya Phone to factory settings

Reset the Avaya phone to factory settings.

  • Press Menu button  and navigate to the “Administration …” menu
  • Select and insert the Admin password (default is - 27238)
  • Scroll the menu and select Clear.
  • Press Clear again to confirm the action. The phone settings are cleared and the phone will restart.

Step 2: Add DHCP option 242

Avaya phones require a managed DHCP server which relies on DHCP option 242.

  1. Access your DHCP server, right click on IPv4, and select “Set Predefined Options”

  1. Click “Add”

  1. Add the following parameters into the appropriate fields:
  • Name - Option 242 (example)
  • Data Type - String
  • Code - 242
  • Description - Avaya provisioning
  1. Click OK to Create a new DHCP Option.

Step 3: Create a DHCP reservation

 

  1. Whilst still in your DHCP server, right click on Reservations and select the “New Reservation…”

  1. Enter the reservation name to identify your phone:
  • Reservation Name - Avaya 9611G
  • IP address - 10.172.1.232
  • MAC address - b0075eb812e9
  • Description - Avaya 9611G provisioning
  1. Click the “Add” button to add the reservation.

  1. Find the newly added reservation in the Reservations tree, Right click on it and select the “Configure Options…”

  1. Select Option 242 from the available options list and put the following parameters into the String value field

HTTPDIR=/provisioning/9kb94fwiaf3t/,HTTPPORT=5000,HTTPSRVR=10.172.0.242,SIG=2

Where:

  • “/provisioning/9kb94fwiaf3t/” - provisioning path with the secure folder. Note that “9kb94fwiaf3t” is different for each 3CX Installation.
  • “5000” - HTTP port of 3CX Phone System. Avaya phones do not provision using HTTPS so make sure you select the HTTP Web port. (Example 80 or 5000)
  • “10.172.0.242” - IP address (or FQDN) of 3CX
  • “2” - specifies the type of software, 2=SIP

Step 4: Downloading the required files to provision your phone

To provision your Avaya phone 3CX has prepared a set of files you will need to download and place in specific locations on your 3CX Server. You will need: (i) the 3CX Avaya template, (ii) the Avaya Firmware and (iii) the 3CX Logo for Avaya. Follow the instructions below to prepare your environment correctly.  

  1. Download the Avaya template from here and place it in the following location:
  • Windows: C:ProgramData3CXInstance1DataHttpTemplatesphones
  • Linux: /var/lib/3cxpbx/Instance1/Data/Http/Templates/phones
  1. Avaya phones require a special firmware package. Download the package from here, and extract the contents to:
  • Windows:
    C:ProgramData3CXInstance1DataHttpInterfaceprovisioningsecure_folder
  • Linux: /var/lib/3cxpbx/Instance1/Data/Http/Interface/provisioning/secure_folder

Note: Phones running on H323 Firmware must be converted to SIP prior to provisioning.

  1. Download the logos from here and extract the files into the logos folder:
  • Windows: C:ProgramData3CXInstance1DataHttpInterfaceprovisioningsecure_folderlogo
  • Linux:/var/lib/3cxpbx/Instance1/Data/Http/Interface/provisioning/secure_folder/logo
  1. Go to the 3CX Management console > Dashboard > Services and restart “3CX PhoneSystem 01 Configuration Server”
  2. After 3CX is back up, login back to the Management Console, Extensions > Add
  3. In the Authentication Group box for your new extension you MUST ensure that the Extension number and the Authentication ID are EQUAL. This is something that needs to be done for an Avaya phone to work otherwise the phone will not register.
  4. TIP: When you configure the password, enter a password that contains numbers only, for example 122221. This will help for easier login.
  5. Navigate to the Phone Provisioning tab and select your Avaya model from the list and enter the Mac address of your phone. Press OK to add the Avaya device. Save the extension.
  6. Power up the Avaya phone. Phone will boot, get all information from the DHCP server, download all the files and will register to 3CX.
  7. When the phone boots up, you will be presented with a login screen asking you for:
  • Login: Here you will enter the extension number - in this example 014
  • Password: Enter the password you configured in the 3CX Management console

Fully functioning features

  • Provisioning using DHCP option 242, logo provisioning
  • SIP registration, calls, transfers
  • MWI
  • Timezone
  • Auto answer (Paging)

Limitations and known issues

Below is a list of features that will not work with these phones.

  • Extension number and Authentication ID must be the same.
  • Phone Provisioning section, the phone will be displayed incorrectly.
  • Phone book not supported.
  • Phone features like Alert info, DND, BLF, Remote reboot and reprovisioning, DST - will work only with an Avaya PBX

Free for up to 1 year! Select preferred deployment:

On-Premise

for Linux on a $200 appliance or as a VM

Get the ISO

On-Premise

for Windows as a VM

Download the setup file

On the cloud

In your Google, Amazon, Azure account

Take the PBX Express